Refund & Replacement Policy

Thank you for shopping with RAMI SILKS. We strive to offer high-quality silk products and ensure a smooth shopping experience, and we appreciate your trust in our brand.

This Refund & Replacement Policy explains how we handle refunds, returns, and replacements for purchases made through our online store.

Important Statement

Please read carefully before placing your order:

All sales on our store and website are final. Once an order is successfully placed and payment is completed:

• ❌ No refunds.
• ❌ No returns.
• ❌ No replacements.

This applies to all purchases, including change of mind, size issues, color preferences, or other personal reasons. Your purchase means that you agree and understand this no-refund policy.

Why This Policy Exists

• We carefully curate and craft premium silk products for each customer.
• Due to the nature of the items (fabric, unique colors, craftsmanship), we cannot accept items back.
• This ensures transparency and builds trust — every customer knows their purchase is final.

Damaged or Faulty Items

While we do not offer refunds, returns, or replacements, we do care deeply about product quality.

If your item arrives damaged or significantly different from the description, you must contact us within 48 hours of delivery with:

• Clear photos of the damaged item.
• Your order number.
• A brief description of the issue.

We will respond within 2 business days and review the case on a case-by-case basis.

How to Report an Issue

To report a damaged or misrepresented product, please reach us:

Use the subject line: Order #[Order Number] – Product Issue and attach all supporting photos and details. We aim to respond within 48 business hours.

Policy Acceptance

By placing an order with RAMI SILKS Official, you confirm that you have read, understood, and agree to this Refund & Replacement Policy.